Frequently Asked Questions
Everything you need to know about your luxury leather purchase.
What kind of leather is used in The Chesterfield Brand products?
We exclusively use high-quality, full-grain leather, primarily Cow Wax Pull-Up leather. This leather is characterized by its soft feel and vintage appearance, which only becomes more beautiful with age.
How do I maintain my leather bag?
We recommend using our specialized leather wax to keep the leather supple and water-resistant. Simply apply a small amount with a soft cloth to restore the shine and treat minor scratches.
What is the estimated delivery time for my order?
Orders placed before 4:00 PM are typically processed the same day. Depending on your location, international shipping usually takes between 2 to 5 business days.
What is your return policy?
We offer a 30-day reflection period. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund or exchange.
Do you offer a warranty on your products?
Yes, all The Chesterfield Brand products come with a 2-year warranty covering manufacturing defects. This ensures you can enjoy your leather goods with complete peace of mind.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods such as iDEAL, Klarna, and Bancontact.